Privacy statement

Via the website www.saphico.be of SAPHICO Belgium, part of saphico BVBA. (hereinafter: “SAPHICO”), privacy-sensitive data or personal data are processed. SAPHICO considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we comply with the requirements of the privacy law. That means, among other things, that we:

clearly state for what purposes we process personal data. We do this via this privacy statement and our cookie statement;

limit our collection of personal data to only the personal data needed for legitimate purposes;

ask you first for permission to process your personal data in cases where your permission is required;

take appropriate security measures to protect your personal data and also demands of parties that process personal data in our order;

respect your right to provide your personal data on your application for inspection, to correct or to remove.

We are responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. Our cookie statement is an integral part of this privacy statement. We encourage you to read these statements carefully.

This privacy statement was last modified on January 1, 2018.

Use of personal data

When using our website and when purchasing products, both in store and online, you leave certain information with us. That may be personal data. We only keep and use the personal data that is entered by you directly or of which it is clear that they are provided to us to process. We will not use the personal data for other purposes, unless you have given permission in advance for this or we may or must do so by virtue of the law.

Personal data is collected by us through various channels.

Furthermore, the website offers the possibility to ask questions by means of a contact form, whereby you are asked to fill in various information to deal with your question. Finally, it is possible that we collect information from you through competitions, workshops and other actions / activities in which you have participated and left your data.

We process the following data from you (data collected via the above method, partly dependent on the data you fill in yourself by, for example, participation in competitions, creating an account and filling in a contact form):

First and last name

Gender

Email address

Address data

Phone number

IP address

Payment information

Loyalty card number

Purchasing History

Online click behavior

The above data is used for the following purposes:

purchasing articles via the website and using the functionalities on the website;

handling your order and informing about its progress;

sending personalized messages after your permission based on your interests and your purchase history (both online and offline). We will tell you more about this in the section ‘profiling’;

processing possible participation in competitions, workshops, promotions and other matters;

answering questions asked via the website, for example

improving our services, both online and offline.

Retention periods

The information above will be kept as long as it is necessary to deliver our service to you, for example, as long as you have not deleted your account. We keep your data for a period of 7 years.

Email

If you have given permission for this, we can send you e-mails. With every communication along this route an opt-out option is included.

Provision to third parties

The information you provide will be passed on to third parties if this is necessary for the execution of the agreement and the delivery of the services / products you have requested. Your address details will be passed on to the parcel services that deliver your order, such as Post or technical partners who provide services to store your data or maintain our website. If these third parties are outside the European Union, we will ensure that they treat your information according to our rules.

Furthermore, we will not provide the information you provide to other parties if you have not given permission for this, unless this is necessary in the context of the implementation of the agreement that you conclude with us. or if this is legally required or permitted.

Cookies

We do not use cookies on our website.

Profiling

We can combine your personal data from different sources for profiling. We do this by linking your personal (offline) data, for example from your loyalty card, to your other data, such as online orders, purchase history and click behavior. In addition, we can combine this data with data that we have obtained from external parties, if you have given permission to this party or to us. Based on this, we can personalize our product range so that it matches your interests and purchase history or we can carry out a credit check in cases where we deem it necessary. In this way we can communicate better and more accurately with you and we can carry out various analyzes. Of course we will continue to guarantee your privacy at all times and you have the right to indicate that you do not want to be subject to our profiling by withdrawing your previously given permission.

Security

We take appropriate security measures to limit misuse of and unauthorized access to your personal information. This way we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are regularly checked.

Third party websites

This statement does not apply to third-party websites that are connected to our website through links. We can not guarantee that these third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement and our cookie statement. Changes will be published on this website. It is advisable to consult this statement regularly so that you are aware of these changes.

View and change your data

If you have provided us with personal data, you can send us a request to view, change or delete this data. You can submit this request via our contact page.

In order to prevent misuse, we can ask you to adequately identify you. When it comes to access to personal data linked to a cookie, you need to send a copy of the cookie in question. You can find it in the settings of your browser. If the details are not correct, you can request that we change the data or have it removed.

Commission for the protection of privacy

Of course we will gladly help you if you have complaints about the processing of your personal data. Under the Privacy Act you also have the right to file a complaint with the Commission for the protection of privacy against these processing of personal data. You can contact the Commission for the protection of privacy.

Contact

If you have questions about your privacy and our privacy and cookie statement, you can contact us at telephone number 09 / 270.31.40 or via our contact form.